FAQ
Published rates apply to everyone equally; for large recurring volumes, ask in your enquiry and we’ll say plainly whether a volume arrangement makes sense.
Card, SEPA direct debit, PayPal and invoice/bank transfer (Rechnung) at checkout.
Yes, a published +40% rush surcharge, shown before you confirm — never a hidden fee added later.
Typically 2–3 working days; rush (+40%) can shorten this where volume allows.
By document length, complexity and your stated deadline, confirmed with the quote.
Sometimes, for short certified documents with rush — ask directly, we’ll confirm feasibility before you order.
Tell us the receiving authority when you order — formats differ slightly between a Standesamt, a court and a university, and we confirm the right one before starting.
The exact term varies by country (sworn/certified/authorised); in Germany, the relevant status is court-sworn (beeidigt/vereidigt), which is what we use for certified work here.
We offer apostille handling as an add-on (€89.00/document) when the receiving country requires it — tell us in your order.
Yes, on request, for any project, at no extra cost.
Within the EU, with documented retention and deletion on request — see our privacy policy for the full detail.
Files are used to deliver your project and kept only as long as necessary for that and any legal retention duty — see the privacy policy for specifics.
Only in the MTPE service, which you choose explicitly. Full human translation is fully human-translated, with a second-linguist review.
It’s cheaper because a machine draft speeds up the process for material where that trade-off makes sense — we won’t sell it for work where it doesn’t (certified, legal, medical, brand-facing).
Yes — that’s a standing commitment, not a case-by-case courtesy.