Last updated: 25 August 2026
These terms of business apply to all contracts between easytotranslate, Elkenbachstraße 46, 60316 Frankfurt am Main ("we", "us") and our customers ("you") for translation, interpreting, proofreading and related language services ordered through this website or commissioned on the basis of a quote.
For orders placed through the Order Desk, the contract is formed once you click the button labelled "Order with obligation to pay" and we confirm your order. For bespoke enquiries submitted via /quote/, the contract is formed once we have confirmed a quote and you have accepted it (for example by written confirmation or payment).
Unless stated otherwise, all prices shown on the website are gross prices including the statutory VAT rate, currently 19%. The net amount and the VAT portion are shown separately in the cart and at checkout.
We accept payment by card, SEPA direct debit, PayPal and invoice/bank transfer. Invoice amounts are due within 14 days of the invoice date unless otherwise agreed.
The quality and turnaround of a translation depend substantially on the quality and completeness of the source material you provide. Please share relevant context (for example intended use, the receiving authority, or target audience) as early as possible.
Every full translation is reviewed by a second qualified linguist before delivery. If you nonetheless identify a defect, please notify us within 14 days of delivery; we will correct demonstrable defects free of charge.
For translation services: cancellation is free of charge before work begins. Once work has begun, you owe payment for the portion of the service already performed. For interpreting bookings, the following applies instead: cancellations made less than 48 hours before the booked appointment are charged at 50% of the order value; cancellations made less than 24 hours before are charged at 100%, since the appointment is reserved exclusively for you. The statutory right of withdrawal for consumers is unaffected by this clause and is set out separately in our Cancellation & withdrawal policy.
We treat all documents and information received in connection with an order as confidential. On request, we sign a separate non-disclosure agreement (NDA) before a project begins.
We are liable without limitation for intent and gross negligence, and under the provisions of the German Product Liability Act. For ordinary negligence, we are liable only for breach of a material contractual obligation (cardinal obligation), limited to the foreseeable damage typical for this type of contract at the time it was concluded. Liability for ordinary negligence is otherwise excluded.
On full payment, the agreed usage rights to the relevant translation transfer to you. Our internal working materials (for example glossaries and translation-memory databases) remain our property unless otherwise agreed, but may be used for your future projects.
The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this applies only to the extent that it does not restrict the protection of mandatory consumer-protection provisions of the country in which you habitually reside. To the extent legally permitted, the place of jurisdiction for merchants is Frankfurt am Main.
Should any provision of these terms be invalid, the validity of the remaining provisions is unaffected.